Quote:
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Originally Posted by monkeybreath
One of my STB's got stuck on tune today... it has been playing up for a while, so i called c/s and waiting about 10secs to get through, and now have an engineer arranged for tomorrow afternoon. They offered me the morning but the thought of being up at 8am was too much!
spot on guys  Foddy i hope you get the same good service!
MB |
Unfortunately not.
I called up at 8am sharp this morning and the best they could do was Tuesday. Shortly after then I lost analogue TV and the cable modem also - so I spent the next two hours on the phone to NTL going around in loops trying to get to someone who could understand that giving them the MAC address of the modem wouldn't help!
In the end I called up billing to ask for compensation and they put me through to someone in faults who said "oh yes, there's a fault in your area, it'll be fixed soon". It'd have been nice to have been told that a couple of hours earlier.
Anyway - the cable modem is back now, and I've at least got the terrestrial channels again. I think the STB is toast - I pulled the card out and half of it was brown and a bit melted!
Hopefully I'll get it fixed on Tuesday ... but it's enough to make Sky look appealing.
Thanks for the message,
Foddy