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a) NTL sort out the crappy email system to make it more reliable, and stop at least SOME spam.
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see here. You cannot please everyone when dealing with SPAM, some are in favour of blocking at server whilst others prefer to deal with it themselves. No matter what ntl do they will get slated by some people. ntl will never win this battle, I'd prefer tougher legislation therby taking 'ownership' away from ISP's.
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b) They sort out why I have to reboot my STB at least twice a week.
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probably power level related, have you called ntl faults?
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c) Either remove or increase the cap.
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Irrelevant to most users. The people I have seen affected by this clause have been extreme bandwidth hogs, well over the suggested limits. I would like to add that I disagree with the way it is worded and would like to see more emphasis on the upload as it causes more disruption.
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d) Sort out the continuous issues with the "transparent" proxy servers.
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Happening quite regularly. Luton caches were upgraded this week.
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All these problems, and all they do is a bit of tweaking of the d/l speeds. Of course, they can brag about their increased speeds in the usual marketing BS, whereas all these other issues would only mean better customer service, which is something that NTL puts right at the bottom of its list of priorities. 
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Swings and roundabouts; you have to make money to spend money on improvements. Given the state ntl were in last year they are not doing to bad on the upgrade side. Admittedly, there are some areas that require substantial investment and planning.