I am extremely impressed with NTL's customer services.
After writing an e-mail to a couple of the addresses shown on the main page here, I received a call within the hour from a very helpful technical adviser in Swansea. He was able to point me in the right direction regarding the fact that I got disconnected when viewing Outlook Express as it seemed that Norton's Live Update had changed the settings there and disconnected me when it had checked for e-mail. I was of course aware that you could opt for disconnection after sending and receiving but had left that particular box unticked - as you should - if you are not paying by the minute. Live Update, however, had ticked it!
Following that call, I then received a call from the secretary at the Managing Director's office. This man was equally as helpful and it has been left that I will see how things go over the weekend as I am still having the problem when I'm on the Internet, of being disconnected frequently.
I can't praise enough the help I received today from NTL. Many people have moaned about their Customer Service in the past, but I can't fault them as they have been terrific.
Thankyou too for this fab forum.
Fingers crossed that this disconnection problem is sorted soon.
Carrie
