Cable Forum - View Single Post

smicer07 · 21-05-2004, 10:53

Out of the blue, my computer is really really slow. When the Internet Explorer is started up, system resources go up to 100%, when I close Explorer it goes down to 1%. I've tried getting rid of spyware, virus scan, defrag, but to no avail. This laptop on the same network is fine, so I don't know how this has happened. I've just ran Hijack This, and here are my results:

Logfile of HijackThis v1.97.7
Scan saved at 10:42:52, on 21/05/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton Personal Firewall\NISUM.EXE
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\WINDOWS\System32\tcpsvcs.exe
D:\WINDOWS\System32\snmp.exe
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Norton Personal Firewall\SymProxySvc.exe
D:\Program Files\Norton Personal Firewall\NISSERV.EXE
D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 9.exe
D:\WINDOWS\System32\ezSP_Px.exe
D:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
D:\Program Files\Norton Personal Firewall\IAMAPP.EXE
d:\temp\Rar$EX00.703\HijackThis.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\WINDOWS\System32\msiexec.exe
D:\WINDOWS\System32\msiexec.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = inktomi1-man.server.ntl.com :8080
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 9.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] D:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [NAV Agent] D:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [iamapp] D:\Program Files\Norton Personal Firewall\IAMAPP.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - D:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Google Search - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://D:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://D:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://D:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...ctor/swdir.cab
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...068.4728240741
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.telewest.co.uk/motive/fil...ivePreQual.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex...l_v1-0-3-0.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?316
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents...r/imloader.cab

Can anyone help me? The problem appears to be with Norton I think, but I'm not sure...
Thanks
Simon

21-05-2004, 10:53	#1
smicer07 Inactive Join Date: Sep 2003 Location: Liverpool Age: 47 Posts: 1,777	Very slow computer....please help.. Out of the blue, my computer is really really slow. When the Internet Explorer is started up, system resources go up to 100%, when I close Explorer it goes down to 1%. I've tried getting rid of spyware, virus scan, defrag, but to no avail. This laptop on the same network is fine, so I don't know how this has happened. I've just ran Hijack This, and here are my results: Logfile of HijackThis v1.97.7 Scan saved at 10:42:52, on 21/05/2004 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: D:\WINDOWS\System32\smss.exe D:\WINDOWS\system32\winlogon.exe D:\WINDOWS\system32\services.exe D:\WINDOWS\system32\lsass.exe D:\WINDOWS\System32\Ati2evxx.exe D:\WINDOWS\system32\svchost.exe D:\WINDOWS\System32\svchost.exe D:\WINDOWS\system32\Ati2evxx.exe D:\WINDOWS\Explorer.EXE D:\WINDOWS\system32\spoolsv.exe D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe D:\Program Files\Norton Personal Firewall\NISUM.EXE D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE D:\WINDOWS\System32\tcpsvcs.exe D:\WINDOWS\System32\snmp.exe D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe D:\WINDOWS\System32\svchost.exe D:\Program Files\Norton Personal Firewall\SymProxySvc.exe D:\Program Files\Norton Personal Firewall\NISSERV.EXE D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 9.exe D:\WINDOWS\System32\ezSP_Px.exe D:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe D:\Program Files\Norton Personal Firewall\IAMAPP.EXE d:\temp\Rar$EX00.703\HijackThis.exe D:\Program Files\Internet Explorer\IEXPLORE.EXE D:\WINDOWS\System32\msiexec.exe D:\WINDOWS\System32\msiexec.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = inktomi1-man.server.ntl.com :8080 O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar1.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar1.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [HPDJ Taskbar Utility] D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 9.exe O4 - HKLM\..\Run: [ezShieldProtector for Px] D:\WINDOWS\System32\ezSP_Px.exe O4 - HKLM\..\Run: [NAV Agent] D:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe O4 - HKLM\..\Run: [iamapp] D:\Program Files\Norton Personal Firewall\IAMAPP.EXE O8 - Extra context menu item: &Add animation to IncrediMail Style Box - D:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm O8 - Extra context menu item: &Google Search - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://D:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://D:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Si&milar Pages - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://D:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM) O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...ctor/swdir.cab O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...068.4728240741 O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.telewest.co.uk/motive/fil...ivePreQual.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex...l_v1-0-3-0.cab O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?316 O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents...r/imloader.cab Can anyone help me? The problem appears to be with Norton I think, but I'm not sure... Thanks Simon