[tindrum]

Hi everyone - just discovered this site and what a relief!

I really hope someone out there can help me - I've got this situation where I feel like I'm in a Franz Kafka novel - I just can't get through to anyone at NTL who will listen to me.

To keep it short, a few weeks ago I bought a flat in a block which is serviced by NTL under an agreement with the management committee of the block (the agreement was actually made with NTL predecessor Videotron). The service is analogue cable - as part of the deal Videotron made they agreed to provide the basic terrestrial channels for free on the basis that numerous flats would upgrade and get set-top boxes and pay for extra channels (as has happened).

I can not get anyone at NTL to accept responsibility for this agreement even though the management committee have passed me the paperwork which proves the deal took place.

I can't watch any TV as a result - I'm on the ground floor and can't get any reception at all.

Any ideas who I should contact or what I should do??

I'm at the end of my tether - i've spoken to about 6 different customer services people, none of whom will help me.

Any ideas most welcome

Many thanks