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Old 20-05-2004, 14:24   #9
Ignition
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Join Date: Jun 2003
Location: South-East London
Age: 48
Services: Depends who's being serviced :p
Posts: 2,588
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Re: Keep getting disconnected - every 1 to 2 minutes - help!

Ah quick disconnections.

OK first thing to do is eliminate your equipment from the equation - try another dialup provider briefly - there are a few 0845 accounts anyone can use. If you can hold a connection without any problems it points to an issue at our end

I need to know:

1) Are you using an ntl or a BT phone line?
2) What are is your area code and prefix (all your phone number bar the last 3 digits should be fine)
3) Are you able to surf ok for a while? (This will prove if you are authenticating ok or not)

From these I can see what you are connecting to at our end, and will check it out or will pass to the appropriate people to look at.

Thanks

JAN. (Considering changing sign-in name - feel like a bit of a fool signing posts as JAN when I am in fact male )
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