[carrieann]

Please can someone help? I am using NTL's dial-up for my Internet connection and since yesterday evening I keep getting disconnected every 1-2 minutes. Over and over again. It is still happening today. My phone line is OK.

I checked their server status and there is nothing there that could relate to my problem.

I got on to them just now and explained that I couldn't afford to ring the 0906 number at 50p per minute. The woman said she would put me through to the technical help line and as she was connecting me it wouldn't cost. When another woman eventually answered, she told me she couldn't help as I was not a new user. :-(

I am rushing to type this before my connection goes. Please can anyone tell me what the problem could be or if anyone else is having this problem.

I think there should be a telephone number where we could leave a message and tell of a fault. That way, they could investigate it without the customer having to pay the 50p per minute and if the fault was NTL's they could repair it. :-(

Please, someone help before I go mad.

As I've been typing this I've got disconnected, after two minutes this time. :-(

Thanks in advance,

Carrie