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Originally Posted by Flubflow
Here's an idea.
NTL should give free dial-up internet access to broadband customers.
Why? I hear you all ask. 
Well, when your BB connection is down due to an NTL fault then, as a small way of compensation, you should be allowed to access the internet via their dailup service completely free and unlimited during the BB outage.
To avoid abuse, perhaps just a few days worth of free dialup access per month should be enough to cover most BB outage situations.
They could even use it as a selling point..."Free! You can use dial-up, whenever your BB goes t*ts-up"
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I seem to remember a lot of people asking for this when ntl discontined their free dial up for anyone with an ntl line. I also felt strongly that they should keep this available for BB customers at the time, however since moving over I do have to say that there have only been a handful of occasions where I would have needed it, and I still have the PAYG ntl dial-up - which if I could be bothered to claim back the cost of the calls at the time I would.
I do think it is a useful 'added value' feature for premium BB customers however, that in theory would cost virtually nothing to implement.