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Toxsick Kitty · 19-05-2004, 21:31

Just adding my thruppenny's worth here....
Another 3 days without a properly functioning email service, added to similar problems throughout the last couple of months....if you add up all the email outages , I'm pretty sure they would account for at least one week, if not more, of service I have PAYED for but not received. Yes, I have read the threads about how email is just a part of my Internet connection from NTL, but a pretty important one at that! Now any other service, if you payed for something you did not receive, you are usually entitled to a refund. Why do we put up with this problem from NTL????
I am particularly cheesed off this month, as NTL managed to bill me 3 times for my monthly bill, which cost me a large amount of money in added bank charges on top. They are very radical about chasing up money they think is owed to them, but a bit more cavalier about providing the service we pay for- 3 times in my case, and I'm NOT laughing, believe me.
I keep checking the service status, and in 3 days, still no news of when this current problem is going to be sorted out?? Surely they must have a rough idea?

19-05-2004, 21:31	#425
Toxsick Kitty Inactive Join Date: Mar 2004 Location: Manchester, UK Posts: 20	Re: [Merged] ntl Email Issues Just adding my thruppenny's worth here.... Another 3 days without a properly functioning email service, added to similar problems throughout the last couple of months....if you add up all the email outages , I'm pretty sure they would account for at least one week, if not more, of service I have PAYED for but not received. Yes, I have read the threads about how email is just a part of my Internet connection from NTL, but a pretty important one at that! Now any other service, if you payed for something you did not receive, you are usually entitled to a refund. Why do we put up with this problem from NTL???? I am particularly cheesed off this month, as NTL managed to bill me 3 times for my monthly bill, which cost me a large amount of money in added bank charges on top. They are very radical about chasing up money they think is owed to them, but a bit more cavalier about providing the service we pay for- 3 times in my case, and I'm NOT laughing, believe me. I keep checking the service status, and in 3 days, still no news of when this current problem is going to be sorted out?? Surely they must have a rough idea?