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Originally Posted by dr wadd
That may be how NTL sell the service, but at the end of the day the e-mail service isn`t free, that would imply that NTL are running it at a loss out of the goodness of their hearts, something that I can`t see holding true for the higher management, nor something that would be tolerated by their creditors. It's only "free" in the sense that they don`t charge you extra to have e-mail, but there is at least a percentage of the subscription charge going towards paying for the cost of the e-mail.
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I took this up with bill goodland last year. It was suggested that team managers could offer some sort of goodwill gesture for customer who complained a when email went fubar, but there is no monetary value assigned to the upkeep of the mail systems (I am sure some accountant knows somewhere) At the time he took the idea on board and agreed it was something worth considering but nothing has come of it and given the time lapse, and constant change of management at the top, I doubt it ever will.