Returned home on Sat 8th of this month to find my phoneline cut off!
Kind of difficult to phone CS when you have no phone
. Anyway, used mobile to phone,(freephone number not a lot of use though as mobile charges call at normal rate), got through to vinnie who informed me I needed customer solutions, this department being close on a saturday!, so phone back on Monday!!
Phoned on Monday, after approx. 25 mins, customer solutions told me it was an IT error and they would get it rectified!!:o After waiting until the end of the week and hearing nothing I phoned back!!
To cut this very long & boring story short, my phone line is still disconnected (through no fault of my own I hasten to add as I pay DD a month in advance to this joke of a company), I have been told twice that an engineer will come and today I arrive home to see an engineer came while I was at work but no one has had the courtesy to inform me of this.
Anyone got any ideas how I can get this rectified sooner than the end of time?
Thinking about emailing managing director of NTL:home, if it will do any good!! Very p****d off at the moment. (Not the first time NTL have caused problems in the 6 months I have been with them, Time for a change me thinks!!)