Cable Forum - View Single Post - [Merged] CR3-Feedback & Questions in Here Please.

Lew · 19-05-2004, 16:38

Having a few problems with my STB here (Fleet, Hants). It froze on me when I accidentally pressed the red button so I powered it off and on again. It then froze on the "We are updating your service" screen with "TUNE" on the STB display.

After 15 minutes I phoned CS and got a rather bored-sounding woman on the other end who told me to reboot with the down button pressed on the front of the STB. This brought the STB back up, but I told her that I'd had lots of problems with this box last summer (I lost EPG functionality whenever it got hot) and that the card was turning brown so I wondered if the box was faulty. She informed me that this was quite normal and seemed eager to get rid of me.

I now have no interactive functionality on any channels except for Channel NTL (I get error M044 even on BBC1 which was previously bringing up the old-style BBCi pages).

The network status pages report the following:

STB IP Address: Not available
HW Type: 4001-2B
Card Status: Waiting
Conn Status: 4 - Ranging and power calibration

I can provide more information if necessary.

19-05-2004, 16:38	#511
Lew Inactive Join Date: Jun 2003 Location: Fleet, Hampshire Age: 53 Services: VIP50, TiVo Posts: 2,869	Re: [Merged] CR3-Feedback & Questions in Here Please. Having a few problems with my STB here (Fleet, Hants). It froze on me when I accidentally pressed the red button so I powered it off and on again. It then froze on the "We are updating your service" screen with "TUNE" on the STB display. After 15 minutes I phoned CS and got a rather bored-sounding woman on the other end who told me to reboot with the down button pressed on the front of the STB. This brought the STB back up, but I told her that I'd had lots of problems with this box last summer (I lost EPG functionality whenever it got hot) and that the card was turning brown so I wondered if the box was faulty. She informed me that this was quite normal and seemed eager to get rid of me. I now have no interactive functionality on any channels except for Channel NTL (I get error M044 even on BBC1 which was previously bringing up the old-style BBCi pages). The network status pages report the following: STB IP Address: Not available HW Type: 4001-2B Card Status: Waiting Conn Status: 4 - Ranging and power calibration I can provide more information if necessary.