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Originally Posted by Russ D
I don't wish to be too unfair on NTL here - it could be said that what happened was no different to someone posting on here about a no-show and a CSR PM'ing them to arrange a resolution but what about a) as neil said, the people who post here but don't get anywhere and b) people listening to the show who've also had engineers not turn up - I'd imagine they'd be feeling pretty unhappy with this apparent 'preferential' treatment.
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Very true, I have enormous respect for the NTL staffers that come on here and offer to help out, and as you said, 'well done' to the CS agent who phoned in to the radio show to get things sorted. I guess the point I'm trying to make is that if NTL could achieve a consistently high standard in the first place, then it wouldn't be necessary to rely on the good will of staff who often do a lot more than they are paid to do when it comes to getting problems fixed.