Cable Forum - View Single Post

**Chris** · 19-05-2004, 10:13

This proves the value of consumer programmes like Watchdog. Companies hate bad publicity above just about anything else. Get on air with a complaint and they suddenly become co-operative. Good for Emma, but how sad that that particular corner of the NTL empire was more concerned with its public image than genuine good customer service.

19-05-2004, 10:13	#4
Chris Trollsplatter Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,090	Re: Double Standards? You decide. This proves the value of consumer programmes like Watchdog. Companies hate bad publicity above just about anything else. Get on air with a complaint and they suddenly become co-operative. Good for Emma, but how sad that that particular corner of the NTL empire was more concerned with its public image than genuine good customer service.