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Originally Posted by eoin.miskell
Yes i have phoned ntl!!
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So what did they say??????????????????
If you are fairly confident you have a problem then they should send an engineer but be warned. they tend to tell you these days that if they dont find anything wrong they will charge you a callout fee (about FIFTY smackers!)
I have put up with a problem which i never associated with the upgrade last year (im in an ex c&W area). I finally had enough of the box freezing (4 reboots on saturday and 2 on sunday) and NTL sent an engineer this morning. her took one look at the box and said we had been given the wrong filter or summat like that which was actually killing the signal so your problems could be signal related or it could be an overheating box as well.
By the way, when i reported my problems the cs rep was able to "interogate" the box and see that some errors were showing and they could see i had rebooted so if you didnt get anywhere last time ask then to interogate your box.......