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Actually he wasn't talking crap at all.
If you don't want to damage your system, then just listen to ntl through the TV's speakers.
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Perhaps his TV doesn't have speakers ?
At the end of the day its ntl's fault. We pay for a service, and it should be delievered. ntl are taking far too long sorting out the audio issue. If they cant release a software update quicker, then they need to come down harder on broadcasters who broadcast audio levels over the legal limit.
Never mind the fact that ntl should've spotted this before the code update went out.