Cable Forum - View Single Post

Chrysalis · 17-05-2004, 18:36

Here is how I see it.

Example 1 - NTL, customer signs up to min 12 month contract, after 12 months contract is each month rolling on. Customer cant cancel within 12 months, so ntl if I am right can change the terms & conditions but not during the initial first 12 months, if they did do this then I think they were in the wrong, but I am not sure on this tho.

Example 2 - Credit card, they do things liek change interest rate etc. but if a customer has signed up to a set rate then it doesnt get messed with, not as far as I know anyway.

17-05-2004, 18:36	#583
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,047	Re: [merged] Price increase Here is how I see it. Example 1 - NTL, customer signs up to min 12 month contract, after 12 months contract is each month rolling on. Customer cant cancel within 12 months, so ntl if I am right can change the terms & conditions but not during the initial first 12 months, if they did do this then I think they were in the wrong, but I am not sure on this tho. Example 2 - Credit card, they do things liek change interest rate etc. but if a customer has signed up to a set rate then it doesnt get messed with, not as far as I know anyway.