[Neil]

Originally Posted by th'engineer

I thought Neil would have some comments on this

Yeah-because the ratio of customers leaving ntl for DSL, then going back to ntl must be huuuuuuge.....

Originally Posted by bywater

My chosen ISP was Metronet as I am a light user and thought it would save me money.

NB-I've never heardof Metronet, but I'm sure if you'd gone with one the higher profile DSL ISPs, then you wouln't have had this problem.

What made you go with Metronet as opposed to Tiscali/Pipex/BT etc? (they also have 'Light User' packages)

Originally Posted by bywater

I was charged a installation fee of an extortionate £70.

That's why I asked what research you did prior to signing up?

Originally Posted by bywater

I had the service for four days and the quality of line was poor. Customer services very poor. There are issues with there DNS servers which don't work very well too often, which means you can not surf most of the web. I believe many other customers have had the same problem.

Are you talking about ntl or Metronet there?

Originally Posted by bywater

They will try and blame your operating system even when it is working fine as was proved.

No comment.

Originally Posted by BYWATER

After 4 days I decided to cancel. Be warned they will still charge you £70 even if you can not connect to the service. On top of that they will still charge you for three months service even if you do not use. Even after cutting you off. They keep your debit cards on record and will debit your account even if you do not wish them to do so. It is not not cheap either compared to other ISPs it if you use the max out of the connection you end up paying over £32 a month which is well above other ISP's.

The more I read this, the more as I see this as a Metronet issue, & not the ADSL one that the title implies.

Originally Posted by bywater

If you do decide to cancel and join another ISP you will have to pay another ISP another connection charge unless they offer free installation.

Most companies tie you to a 12 month contract, but will release you under 'Sale of Goods Act' etc if the service/product is not up to scratch.

Originally Posted by bywater

my advice if you can get cable in your area stick with that.

You 'advice' should be Steer clear of Metronet.

Originally Posted by bywater

ADSL is a total rip off

No it's not.

Originally Posted by bywater

especially from these guys.

Ah-that's totally different.

Originally Posted by bywater

If anything goes wrong its pass the buck BT to ISP ISP to BT. Totally disappointed and £200 out of pocket for a service I don't have and have only used for 4 days. £200 pounds is a lot of money. Don't risk it.

Like I said-you should be saying 'don't risk it from Metronet'.

Originally Posted by bywater

Ntl seems like heaven now the grass is definately not greener on the otherside as I have found to my expense.

It most certainly is when you get a decent ISP.