Cable Forum - View Single Post - Cancelling NTL

michaelp · 14-05-2004, 19:57

That's what I was trying to forewarn you about on 5/5/04. I called them about this and the response was so unbelievably pathetic. c/s girl just keep saying 'that's how we do it', and I'm saying "but it's like I order a TV set, and the supplier says 'we will send you 3 and charge you for them, and then when you don't want the 2, we will collect and refund for them' ".
I just could not make any progress at all against her script. Eventually I just said cancel the direct debit, ignored the advance bill and waited for a correct bill after ceasation then sent a cheque.
It's a whole year later now, and I can still feel the sense of relief. I am not even entirely sure why, it's actually out of proportion with the practical quality of service I received. I suspect it's just that I completely lacked trust in NTL because I was misled and promised things that never materialised.
Anyway, I still think it's best to use the 'phone to contact NTL, just follow the call up the next day to check the first person has actioned and recorded it properly.

14-05-2004, 19:57	#36
michaelp Inactive Join Date: Nov 2003 Location: Surrey Posts: 9	Re: Cancelling NTL - letter wording help please? That's what I was trying to forewarn you about on 5/5/04. I called them about this and the response was so unbelievably pathetic. c/s girl just keep saying 'that's how we do it', and I'm saying "but it's like I order a TV set, and the supplier says 'we will send you 3 and charge you for them, and then when you don't want the 2, we will collect and refund for them' ". I just could not make any progress at all against her script. Eventually I just said cancel the direct debit, ignored the advance bill and waited for a correct bill after ceasation then sent a cheque. It's a whole year later now, and I can still feel the sense of relief. I am not even entirely sure why, it's actually out of proportion with the practical quality of service I received. I suspect it's just that I completely lacked trust in NTL because I was misled and promised things that never materialised. Anyway, I still think it's best to use the 'phone to contact NTL, just follow the call up the next day to check the first person has actioned and recorded it properly.