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Originally Posted by spiderplant
I think that means you have a 4001. In which case it is a very unwell box and will need to be swapped.
Out of interest, do you know whether the fault happened as it was upgrading to the new CR3 software, or sometime later?
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Spot on with your product knowledge my friend! It is indeed a 4001. Did as they asked and left it for 10 mins unplugged - and it took an eternity to reboot - but I am glad to say that it's working again!
Thanks for all your help, it is appreciated.