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Originally Posted by bywater
I decided to go for adsl as I was told it was better than cable. My chosen ISP was Metronet as I am a light user and thought it would save me money. Big Big mistake. I was charged a installation fee of an extortionate £70. I had the service for four days and the quality of line was poor. Customer services very poor. There are issues with there DNS servers which don't work very well too often, which means you can not surf most of the web. I believe many other customers have had the same problem. They will try and blame your operating system even when it is working fine as was proved. After 4 days I decided to cancel. Be warned they will still charge you £70 even if you can not connect to the service. On top of that they will still charge you for three months service even if you do not use. Even after cutting you off. They keep your debit cards on record and will debit your account even if you do not wish them to do so. It is not not cheap either compared to other ISPs it if you use the max out of the connection you end up paying over £32 a month which is well above other ISP's. If you do decide to cancel and join another ISP you will have to pay another ISP another connection charge unless they offer free installation. my advice if you can get cable in your area stick with that. ADSL is a total rip off especially from these guys. If anything goes wrong its pass the buck BT to ISP ISP to BT. Totally disappointed and £200 out of pocket for a service I don't have and have only used for 4 days. £200 pounds is a lot of money. Don't risk it.
Ntl seems like heaven now the grass is definately not greener on the otherside as I have found to my expense.  |
I am quite suprised by your post... my g/f is with metronet and i have to disagree with some of the things you have said.
She has never had any problems with the dns servers, if she did i assure you she would be moaning about it! Whenever i have tested the connection it is running at at least 500k (she is on the 512k service) and upload is always good too.
It is not unreasonable for them to charge you for the 3months because that is the mimimum term in the contract. From what you have said it does sound like a line problem, in which case it is BT's problem.
I haven't had to contact metronet at all, so can't comment on their customer services. As for your comments on maxing out the connection, the fact that metronet offer payg services suggests that it is designed for lighter users, if you max out the connection it will cost you more, and this is obvious when you sign up. If you are on the 1mb service, i don't think £32 is too much, and if it is the 512k connection this is charged at £23.99 maximum plus vat... so won't cost you more than £28 per month.
MB
EDIT: and for those of you that think i am always pro ntl, i am sticking up for someone else this time :pp