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Originally Posted by dilligaf1701
...Update - BT just called me at home to ask if the service was ok and if I had any more problems.
They said it was 'an exchange fault'.
MMMmmm - I wonder if NTL would have called me to ask if it had been sorted and if everything was ok???
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I can only speak for my department but any faults logged that get routed to networks and that arent resolved at the customers premises have a courtesy call to find out if the networks team resolved the problem.