c'mon guys have we lost our sense of humour?
After what the poor guy has been through he made what he felt was a whitty comment.
I work on a tech support desk and i laughed. Ok so I dont work for NTL but we all get the same problems and we all get customers that are not happy.
Look at life with a sense of humour he wasnt haveing a go at anyone thatgives their free time here, he was making a wise crack about his experiences with tech support.
I feel the same when I call sometimes and I do the same fecking job. The place I work at wouldnt exist if our standards were the same as some peoples at NTL. Yet we still get it wrong and we still laugh at ourselves when we do.
Keep up the good work and keep smiling, it costs nothing
