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Originally Posted by Neil
Anyone can berate ntl all they want to here-they deserve it IMHO for taking customer's money & not offering a decent service in return, but berating of the ntl staff that post here in their own free time to help customers will not be tolerated in any way/shape/form.
Now that we have establishe that, I hope youcan enjoy the site as much as the rest of us, & make a worthwhile contribution. 
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I'm with you on that one Neil
I also think people need to read a post a few times to make sure they are getting the right impression - if Jamie had put a

instead of LOL - maybe people would have thought (as I do) that the comment was not meant to belittle anyone except those people that had caused the frustration in the first place...