Quote:
|
Originally Posted by gary_580
How did you approach the call? If you took the approach or i know what i want or the person responding wasnt technically minded then why shouldnt they hand the call off? Would be silly to pay techy people vast sums of cash to answer the phone all day.
|
I was polite, & concise in what my 'issue' was. I explained that I had bought a Belkin WAP following the promises of what it could do on the box/websitem, & that I had spoken to TS who had confirmed to me (in writing) that it could not be done, but as I said she clearly had no clue what was going on & thought it would be simpler if she palmed me off to someone else (Marketing Dept)
