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Originally Posted by Neil
Exactly!
The thing is, as I said they had an opportunity to turn a problem into cash, but she seemed more intent on trying to pass me to the 'Marketing' Dept to 'discuss' it with them-wtf? 
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How did you approach the call? If you took the approach or i know what i want or the person responding wasnt technically minded then why shouldnt they hand the call off? Would be silly to pay techy people vast sums of cash to answer the phone all day.