CR3 arrived this morning, except it totally knackered my box, it refused to go past 'tune' even using the override function, it wouldnt even go into the engineering menu.
Called ntl at 10:40, explained it to the guy on the phone, he said the box needed replacing, and said he could get an engineer to me by 12pm today, which was fine.
11:05 the engineer arrived, check a few things and confirmed that it needed replacing, he replaced the box on the spot and made sure it all worked.
from first phone call to box replaced in less than 30 minutes, thats what I call speedy
Will