Quote:
|
Originally Posted by Neil
I don't think I have ever been 'Pro' ntl 
I may not have been so openly critical, but in the meetings etc, I was never shy in telling whoever it was how they were letting customers down (& look where it got us all ultimately-they cared so much that they closed the site.  ) |
You did come across that way in some of your posts. I also think that NTL shot themselves in the foot when they closed the site. They had a chance to improve their own customer service with the site (not having a go at any NTL employees here), and possibly even re-define what we, the British, expect from Customer Services. Did they take it? Did they hell. They just shut the site down (together with it's succesor) , and replaced it with the Broadband Medic thing.
Towny: I agree, Neil is allowed to voice his own opinions of NTL (as is everyone, pro or anti).