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Originally Posted by Mauldor
At the end of the Day though there is no enough choice on NTL as it goes to meet all the types of people out there - all three tiers all have a CAP for example - so in effect there is no POWER USER Service really. I agree that not everybody who has 1mbit service is like downloading 24/7.
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Hallelulah!!
At last someone else who sees the point I have been trying to make-
ntl=no choice.
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Originally Posted by Mauldor
Now here is my story - it wont shock you as its about right for NTL.
When the price increase came about - i was on that phone trying to cancel - the man on the other end said well - tell you what - Ill give you 1mbit for half price for 3 months. Sounded a good offer - so i stayed - i even wrote his name down somewhere. Now sure enough my Bill Came in - bugger me daft - full price - now there is a shock. I ring up NTL - who of course have no record of this but they 'claim' they will sort it. I still have the Bill and will ring up again to confirm - they say its half price for 3 months - then great, if not - they not getting the dosh - simple as that  |
Been there, had that experience many times.
The problem is there is no accountability within ntl-people seem to be able to say/do anything on the phone to a customer & leave no trace, & that's why the situation that you have just encountered is allowed to happen at ntl.
