I have had NTL before and I have been having little trouble but since I came back to them I am having nothing but problems. Let me start from the begining.
I moved into a property in which NTL BB was orinigially here and it was the 150k BB and when he left it was disconnected, but when I moved in it was reconnected back to the 150k and not the speed I asked for, so I phoned them and told them I want the 1meg (what I asked for) they said it's sorted and will be with me within the hour, 5 hours later still the same, so I phoned them again and I gave them a mouth full and in an instant I got 1 meg.
I thought after a day or two my speed is really slow and so I phoned there tech support and he told me he couldn't find my mac address on there computers, I told them it was there earlier cus I phoned up (btw it's my own modem) they got 2 ppl to try it and they said it was nothing so they went to ask someone else, to my knowledge they cut me off, suprise suprise.
I rang them back and they wouldn't help me since I had a router and so they put the phoned down on me, again suprise suprise.
I phoned up again told the guy the same thing and he said ok and ran a few tests and it was fine.
After a few days the speed picked up and has been fine since.
I decided yesterday I was gonna try and get an email address, so I phoned tech suppport and they said you gotta phone customer services, so I phoned them and they said you gotta phone tech support, so I phoned them and they said phone customer services and I said I have been ****ed about too much now, all I want is a f**kin email address, they said right got
https://autoreg.autoregister.net and I did all the details and it said your mac address is already registered and I told tech support and they said goto
https://autoreg.autoregister.net/cgi/housemove so I went there and it said
House Move Not Applicable Your ntl account is not in the correct state to perform a house move. Please contact customer services if this error continues If you need further help, please contact our customer support (0845 650 0925).
I rang that number and they said I gotta ring customer service and I told them I did that and that I got this number to ring from the web and they said I will talk to customer service on the phone whilst I was on the phone to her, she said you need to talk to them, and I said I was getting moved from one place to another and I also asked how much this call was, she said about 8p min, I ask if I would be waiting long, she said about 5 mins, 45 mins later I will still on the phone, so I put the phone down, yet to call them back.
I have had enough and it's only been 1 week