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timmyf2371 · 11-05-2004, 22:53

With regards to the BT line situation...

When a number is ported, it still remains on the ntl switch and is basically diverted to the BT Switch which then processes the request and forwards it to the correct circuits.

All number porting really is, is an advanced form of call divert.

Some of the customer service calls from customers serviced by the Luton Call Centre were diverted to Glasgow today - around 1,200 calls - and some were diverted elsewhere I believe.

Fingers crossed ntl get the switch up and running as soon as possible for the benefit of all customers affected.

11-05-2004, 22:53	#15
timmyf2371 Inactive Join Date: May 2004 Location: Glasgow, Scotland Services: Sky+, 3mb cable, Motorola A925 3G Posts: 9	Re: Luton Telephone Problems.. With regards to the BT line situation... When a number is ported, it still remains on the ntl switch and is basically diverted to the BT Switch which then processes the request and forwards it to the correct circuits. All number porting really is, is an advanced form of call divert. Some of the customer service calls from customers serviced by the Luton Call Centre were diverted to Glasgow today - around 1,200 calls - and some were diverted elsewhere I believe. Fingers crossed ntl get the switch up and running as soon as possible for the benefit of all customers affected.