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Originally Posted by andrew_wallasey
o2 are the worse company i have ever had to deal with in my life. 
I cancelled my contract back in March with them and they cancelled the direct debit. They owed me some money because they charged me for line rental after the phone had been disconnection. So I was sent the credit today but the credit somehow ended up costing me money because they charged me £2.50 because the direct debit was not active anymore. Surely this is their fault for cancelling it?
Idiots... So I phoned up and they were like you have to pay... yer rite im not paying this :lol:
I'm thinking of sending this into the sun  |
This highlights the stupidity of a system that can allow this to happen.
I've got to join the club as an extremely unhappy o2 customer. I've had my phone (on Cellnet, then BT Cellnet, now o2) for about 12 years now. I've never missed a payment, I upgrade (and commit to another 12 months) every year and I make a reasonable, if not massive, spend every month.
What does this good custom count for? Nothing, zip, nada.
Since demerging from BT, o2's customer service is nothing short of a disgrace. In these times where ntl is even improving, o2 is one of the few companies left that is getting worse every time I have to speak to them.
The problem is not with the network, the services on the network or the cost - it's the billing company of o2 that is utterly incompetant, rude, inneficient and frankly couldn't care less.
In my most recent run-in with them, they had incorrectly billed me for texts sent over three months prior to the bill arriving. I told them this (after about 45 mins in a queue) and they said that they would not refund the money as I had, quote, "too many credits on my account in the last year".
Not that I had asked for any of them, they were just used as a way of getting me off the phone to move on to the next poor sap to insult.
I was told a 'manager' (personally I don't think there are any real ones there - just people pretending to be, three of which I rumlbled as imposters over the next few days of trying to get a call back) would phone back within the hour. Stupid me believed them.
Eventually I said I wanted to cancel my contract, even though this bout has seven months to run - and was told I couldn't! I said I could, and would pay the remainder of the line-rental off in one go if neccessary. I was told I wasn't allowed to do this!
The long and short is I finally got through to someone normal, who confirmed I could cancel, or I could have her as my 'account manager' and she did send me her email address with the promise of sorting any problems out first time. How long before she leaves I wonder?
My partner is also on o2. But she is billed (therefore deals only with) Carphone Warehouse - and has never had a single problem - so maybe this is the way to go.