i had a conversation that went a bit like this:
me: i am going on holiday for a couple of weeks and i need to know what my bill is so far this month so there will be money in the account to pay it while i am away. I have tried the website but there is a message saying it is under maintance.
o2: to check your bill view our website, if you are having problems with your password i can reset it.
me: no, my password is fine, but the online bill section is saying it is under maintenance.
o2: oh is it? that must be your ISP's fault.
me: urm... i work for my isp. it isn't. I have also tried from a different isp. Anyway, i phoned up because i wanted to know my bill. Can you tell me.
o2: no sorry they are doing maintenance on your billing system at the moment sir.
me: *hung up before i said someone i would regret.*
and all of that was charged at 50p per minute
