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gooner4life · 10-05-2004, 10:33

People seem to take faults with NTL to heart more so than if the same thing happened to them with BT or Sky etc, I know people with Sky who have pixelating pictures day in day out sometimes its so bad with the picture sticking its unwatchable, they NEVER phone sky to complain purely because they know Sky will A: Charge them for an engineer to come out and B: Charge them for a replacement DigiBox or Digital LNB.

And I myself had an awful time with BT/Pipex when trying to get ADSL before NTL Broadband was available to my premises, BT said I was within the range of the local exchange, Pipex sent me a modem and filter username and password and then I waited..and waited..and waited..before I called them to find out why i couldnt get a sync on my modem.

They were happy to have been charging me for 2 months oh yes but not so happy to inform me that BT could not activate DSL on my line.

Cue calls to BT finding out why they themselves informed me I could have ADSL but yet they turn down Pipex's request 8 weeks later Im told finally that no it is not possible and then 6 months later I get my 100+ pounds back from Pipex without so much as an apology.

My experience with NTL went as so.

**call to sales**

**Install 6 days later**

**Enjoying 600k Broadband with fantastic ping times and Digital TV That is not plagued with problems when there is heavy rain or heavy changes in the atmospheric conditions.

It took 4 MONTHS for Sky to cancel my subscription, BT were the only ones who to there credit cancelled my telephone line on the date given once my number was ported.

I also had other problems with Sky when the account holder passed away and they decided instead of changing the account name they had to open a new account and tried charging us for a Digibox and dish that we already owned and tried to get us to agree to another 12 month contract.

At the end of the day You can have bad and good people in all walks of life and in all companies and bad and good services from all companies.

I could buy exactly the same brand new car at the same time as a friend and they could have nothing but problems with the same car but mine could be perfectly fine things happen nobody can promise a 100% fault free service.

If you experience problems phone up and by all means ask for them to be rectified but please be polite and dont expect miracles we are only human on the end of the phone mistakes can and do happen and for the most part we will always try to rectify our mistakes.

10-05-2004, 10:33	#30
gooner4life Inactive Join Date: Dec 2003 Age: 45 Services: SkyQ 2TB - Multiroom x3, VM 350Mb cable broadband. Posts: 702	Re: NTL has almost left the building! People seem to take faults with NTL to heart more so than if the same thing happened to them with BT or Sky etc, I know people with Sky who have pixelating pictures day in day out sometimes its so bad with the picture sticking its unwatchable, they NEVER phone sky to complain purely because they know Sky will A: Charge them for an engineer to come out and B: Charge them for a replacement DigiBox or Digital LNB. And I myself had an awful time with BT/Pipex when trying to get ADSL before NTL Broadband was available to my premises, BT said I was within the range of the local exchange, Pipex sent me a modem and filter username and password and then I waited..and waited..and waited..before I called them to find out why i couldnt get a sync on my modem. They were happy to have been charging me for 2 months oh yes but not so happy to inform me that BT could not activate DSL on my line. Cue calls to BT finding out why they themselves informed me I could have ADSL but yet they turn down Pipex's request 8 weeks later Im told finally that no it is not possible and then 6 months later I get my 100+ pounds back from Pipex without so much as an apology. My experience with NTL went as so. call to sales Install 6 days later **Enjoying 600k Broadband with fantastic ping times and Digital TV That is not plagued with problems when there is heavy rain or heavy changes in the atmospheric conditions. It took 4 MONTHS for Sky to cancel my subscription, BT were the only ones who to there credit cancelled my telephone line on the date given once my number was ported. I also had other problems with Sky when the account holder passed away and they decided instead of changing the account name they had to open a new account and tried charging us for a Digibox and dish that we already owned and tried to get us to agree to another 12 month contract. At the end of the day You can have bad and good people in all walks of life and in all companies and bad and good services from all companies. I could buy exactly the same brand new car at the same time as a friend and they could have nothing but problems with the same car but mine could be perfectly fine things happen nobody can promise a 100% fault free service. If you experience problems phone up and by all means ask for them to be rectified but please be polite and dont expect miracles we are only human on the end of the phone mistakes can and do happen and for the most part we will always try to rectify our mistakes.