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Originally Posted by Stop It
they assumed i didnt have a clue, which was scary, im a pc technician and am used to talking through problems with people, not the other way around
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Unfortunately, we have to. As I'm sure you're aware, being a technician, most of the people you talk to don't know what they're doing - that's why they're calling. Even then, we speak to people who claim to be "Microsoft-certified" or even "Cisco-certified" technicians who haven't tried basic steps like rebooting or even making sure the cables are plugged in!
