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Originally Posted by microbious
After my last phone call several hours ago i was told by tech support we won't send out an engineer if you have intermitent problems only if you are disconnected for any length of time goodbye.
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And if you argue about it they just say they don't guarantee a level of service. An up and down connection can go on for days, weeks, months or even years (in my case the latter almost), and though you get disconnected for short periods on a frequent basis and then get a good connection for a few days or weeks, they're not interested (or can't diagnose the problem).
Even if they do send someone out, the guy has no clue about the problem or any previous call outs, so each time they start from scratch, and then it turns out the guy isn't qualified to fix it and they need to send the proper people out (and guess what, they send round another monkey who knows nothing about the previous call outs).
I just wish all installations involved a full signal test on both upstream and downstream with the modem (and other boxes) attached. It would save so much hassle.