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Xaccers · 08-05-2004, 09:23

A guy at work has a problem because BT's database shows his line to be ISDN when it isn't.
He'd like ADSL, but because BT will not change the database, he can't get it from anyone else (like pipex).
I suggested he went with BT and then cancelled within the cool off period, but he reckons they'd just do a line test, find it's ok, give him ADSL but then still not bother to update the database.
Because its information pertaining to BT's own equipment (ie the line) he can't use the DPA to get it changed so it looks like he's going to have to go through OfCom.

08-05-2004, 09:23	#6
Xaccers Inactive Join Date: Jun 2003 Location: Milling around Milton Keynes Age: 49 Posts: 12,969	Re: request a line test :) A guy at work has a problem because BT's database shows his line to be ISDN when it isn't. He'd like ADSL, but because BT will not change the database, he can't get it from anyone else (like pipex). I suggested he went with BT and then cancelled within the cool off period, but he reckons they'd just do a line test, find it's ok, give him ADSL but then still not bother to update the database. Because its information pertaining to BT's own equipment (ie the line) he can't use the DPA to get it changed so it looks like he's going to have to go through OfCom.