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andrew_wallasey · 07-05-2004, 17:18

This proves people do care at NTL whatever any of you lot say. I gave Bill C (off this site) a call this morning and he came out this afternoon and has sorted out all the signal problems we had been having.

I had thought that the signal had been fixed yesterday when the crew came out and fitted us with an RG11 cable and RG6 cable but in-fact the signal was still very low/practically none existent. So first off he sorted out the signal problems which hopefully in turn will hopefully end the problems with the STB I had been having. If not he has offered to come and sort it out for me.

You can not get better customer service than this. I never got any treatment from staff at BT like this and I know people high up there.

Thanks once again mate!

07-05-2004, 17:18	#1
andrew_wallasey Inactive Join Date: Apr 2004 Posts: 477	Bill C = Big Thanks! This proves people do care at NTL whatever any of you lot say. I gave Bill C (off this site) a call this morning and he came out this afternoon and has sorted out all the signal problems we had been having. I had thought that the signal had been fixed yesterday when the crew came out and fitted us with an RG11 cable and RG6 cable but in-fact the signal was still very low/practically none existent. So first off he sorted out the signal problems which hopefully in turn will hopefully end the problems with the STB I had been having. If not he has offered to come and sort it out for me. You can not get better customer service than this. I never got any treatment from staff at BT like this and I know people high up there. Thanks once again mate!