Firstly thanks for your patience, it's nice to read a well-written comprehensive explanation of problems. Installations gone bad is something we're very interested in.
If you can drop me a PM with any of your details on it (any of the STB MAC addresses or IP addresses or smart card numbers) I can check them remotely. I'll be able to see which one's the 1000 quite easily.
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Perhaps ntl should do what ITV Digital did and issue stickers to to customers so they can place the ntl logo on top of the old C&W one
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They do, a friend of the missus came round the other night and is an ex-CWC area ntl customer with an 2000 STB (I checked it for him remotely) and it has an ntl sticker on it.