To be honest I haven't had any reson to call NTL since I went on the service. However it is a fairly basic package, phone + dialup internet. Not much to go wrong really. So why am I thinking of leaving if I haven't had a problem.
Well one reason is I want to consider things like broadband but their policy of capping put's me off, it seems a little silly to offer an always on high bandwidth service but reduce the amount of downloading you can do, I mean the whole reason for broadband is because you want to download large files quickly.
Another would be that I simply don't trust them, an example is ntlworld.com which when they bought it they claimed they wanted the right to rename it to ntlhelp.com go to
www.nthellworld.com and have a look.
I guess I can't trust a company that closes down a site that provides good source of help to ntl customers, caps bandwidth and makes employees redundant.
As someone pointed out earlier other companies trust you and give you more of a choice, perhaps I'm waiting for NTL to start showing they value their customers and give it that 110%.