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Originally Posted by GazzaB
Who's to say your experience with another provider is going to be any better than if you stayed with NTL??? 
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True, but as I'm going to be moving, I may as well look at all the possibilities.
Although if things are getting better I can't see how making people like yourself redundant will help NTL improve customer care. Unless they're looking to save a few quid by out sourcing call centres to other countries.
Good luck anyway