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Originally Posted by jimbo
Must you be quite so negative all the time, Neil?
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I think you're confusing the term negative with realistic.
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Originally Posted by jimbo
As I've said, hopefully the consolidation of the call centres will mean that it is easier, cheaper and quicker to train staff. Why not wait and see?
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ntl good customer service-
Coming soon!
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Originally Posted by jimbo
And don't come back saying you've waited and seen before -
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Why on earth not?-that is the truth, & also a fact (like it or not) We've waited & seen before....
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Originally Posted by jimbo
it might just be different this time.
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Like it was going to be all the other times you mean?
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Originally Posted by jimbo
You never know.
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I do where ntl are concerned m8.
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Originally Posted by jimbo
For what it's worth, I am "front line" staff, and I deal with every single issue I possibly can and take ownership of the problem in every instance.
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Good for you-what a shame for ntl customers that you don't deal with
all their problems, then sites like this wouldn't need to exist.
