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Originally Posted by Munkeh
People do seem to have hugely varying experiences with them though.
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Agreed. Sadly, it seems to depend to a large extent on who you get through to. Hopefully, with the consolidation of the call centres, new procedures will be implemented with greater ease and everyone will be singing from the same hymn sheet. In fact, there was a day-long training session on exactly that this week for managers nationwide.
*keeps fingers crossed*
