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Originally Posted by Neil
Let me clarify something here....
There is a big difference between the product from ntl, & the service from ntl.
In my case the product was always good, but the 'service' was consistently dire.
Please don't confuse the two.  |
I've always found that both the 'product' and 'service' have been fine.
On the rare occasions I have had to call ntl about something they've always been very polite and helplful.
People do seem to have hugely varying experiences with them though.