[Neil]

Originally Posted by Hell's Child

1st and foremost, at least he replied which, if I remember correctly, was the topic of a major post not so long ago having a go at another senior member of ntl for not relpying, the position he is in does dictate that it isn't easy to give a direct relpy 5 mins after sending.

He replied eventually-which is very different.
Mick sent the mail several times, & each time was ignored.

Originally Posted by Hell's Child

Also would like to point out that people can take a phone line only, and have been able to do this, without taking a DTV package, for around 2 years now.

I think you may have missed the point, I/we know you can take a phone line without DTV-But can you get DTV without a phone line? (No)

Originally Posted by Hell's Child

Give the guy some credit

What for? Replying to an email that has been continually ignored?

Originally Posted by Hell's Child

at least he did relpy

Eventually, yes.

Originally Posted by Hell's Child

at least he did try and answer the questions set

No he didn't, he tried to BS his way out with 'fact's that were (at best) misleading

Originally Posted by Hell's Child

and you shoot him down.

I couldn't have 'shot down' an honest, & open reply could I?

Originally Posted by Hell's Child

If you know the relpy will consist of "ntl BS" why does anybody bother mailing senior members?

Because there are some that do a good job, & care about customers (Goodland is not one of them though)

Originally Posted by Hell's Child

I don't understand how it has got to this point though i think this has become .

Not realy, this thread is about the increased speeds, our mail(s) to ntl were about the cap effect following this speed increase (something which they neglected to deal with)

Originally Posted by Hell's Child

You seem to be changing it into a "cap" thread, when it was never intended to become this...... same old story though, most bb related discussions turn into cap related issues,

But this is cap related whatever way you look at it-what's the point of a speed increase if all it achieves is that customers hit the cap that bit faster?

Originally Posted by Hell's Child

this is a step by ntl (for whatever reason you beleive to be true) to give the customer an increased speed at no extra cost. Is that a bad thing??

See above.