[Neil]

Originally Posted by Bill Goodland

Dear Mick,

Thanks for writing. Aizad has asked me to reply to you on his behalf.

I'll bet he has.

Originally Posted by Bill Goodland

Many apologies for not getting back to you sooner - I hope you'll understand that we do get a fair amount of correspondence and it can take time to respond to each letter.

Yeah ok, whatever.

Originally Posted by Bill Goodland

I'm glad that the visitors to the cableforum website are pleased with our planned speed increase. This is the third time we've increased customers' speeds (you may recall we increased our 128k service to 150k and our 512k service to 600k), underlining the good value of cable broadband.

Not quite true Mr Goodland

The 600k was always 600k in original ntl areas, it was only 512k in the 'CoCo' areas, all ntl did was bring the ex C&W areas up to the same standard as offering one (faster) speed to one set of your customers, is quite simply-wrong.

Originally Posted by Bill Goodland

At this point I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t intend to increase our guidance on data usage †“ which is 1gb/day

Now there's a surprise.

Originally Posted by Bill Goodland

(although as Iâ₠¬ÃƒÆ’¢â€žÂ¢ve frequently said before, we wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t contact customers who download more than this occasionally). We only contact continuous, very heavy downloaders who are likely to impact network performance †“ and in those cases ask customers to moderate their use.ââ‚ ¬Ã¢â€žÂ¢

And just how many have you contacted exactly, because judging by the amount of people who are on oversubscribed UBRs etc, there must be an awful lot of those 'heavy downloaders' you refer too?

Originally Posted by Bill Goodland

On the subject of data downloading †“ you may also have seen that many other ISPs have now introduced not just guidelines, but strict caps on data use. BT, Freeserve/Wanadoo, Telewest, Virgin and Tiscali are all now offering capped services, with others likely to follow.

That's nothing but PR BS/spin Goodland-the fact that you are trying so desperately to cover up, is the one that no ntl customer has a choice of whether they are capped on their usage or not.

Pipex (for example) offer a range of services-some with caps, some without, & yet again ntl seem not to give a to$$ about giving the customer a choice-in exactly the same way that you force people who take out your DTV packages to take your phone line-pathetic.

http://www.solo.pipex.net/xtreme-sol...8cd3cae5117c2f

Originally Posted by Bill Goodland

I hope this is useful information.

It's not-it's typical ntl BS.

Originally Posted by Bill Goodland

Kind regards,

Bill Goodland
Director, Internet.

Kind regards

Neil
Director/Co Owner Cable Forum & www.nthellworld.co.uk
(ntl BS translater)

Goodland's reply is nothing more than a pathetic attempt to hoodwink ntl customers by totally distorting the facts.

Let's not forget this clown is the man who though that ntl customers didn't need to know about the cap originally as it was 'too technical'

No wonder he was part of an internal 'reshuffle' not long after the cap fiasco.....