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Originally Posted by zoombini
Having just cancelled NTl I'm looking forward to trying other companies services.
The option to have Sky with working Red buttons, BT with itemised bills that do not cost me more & Pipex with better connection albiet lesser speed looks very interesting & I cannot wait till its installed.
I rang BT up last night to ask them to change the order so that I did not keep the NTL number (I dont want the potential hassle of it) and I was surprised that they said I could have a free number change once I was on. I'm sure that NTL would charge me for it.
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Don't be surprised at the way BT will show you customer service how it
should be done.
I have been nothing short of impressed by BT's professionalism & efficiency since I went back in November.
When I phone them, they can actually help!
When they say they will ring back-they do!
When I arrange something with them, I get a follow up letter confirming the arrangement!
These are lessons in customer service that even after all these years ntl just don't seem to be able to grasp.
Look after your (wage paying) customers, & they will look after you-simple.
