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Thorny · 06-05-2004, 03:15

we use to have splitters. infact we had the tv arial removed and run the whole house from the cables. but the extra splitter was too much and I removed it, now the cable goes from the grey box outside directly into my modem.

Its getting worse, NTL are gonna get a mouthful in the morning when i ring them up.

I can honestly say the customer service from NTL is the wrost I have ever experienced. I have even emailed my error logs to tech support, as well as customer service and also the feedback form on their site twice each, i have 6 confirmation emails that they have received my email, yet they have ignored every single one of them.

Its like me going into PC world, going up to the customer service desk, asking questions and getting completly ignored. That wouldnt be tollerated in a store if i was there in person, I cant see how they have the cheek to do that via email too.

Lets just say i feel sorry for the person on customer service or tech support that is going to answer my call.

Maybe I should ask for the manager/supervisor right away?

06-05-2004, 03:15	#20
Thorny Inactive Join Date: Jun 2003 Posts: 53	Re: Fed up with continued disconnects we use to have splitters. infact we had the tv arial removed and run the whole house from the cables. but the extra splitter was too much and I removed it, now the cable goes from the grey box outside directly into my modem. Its getting worse, NTL are gonna get a mouthful in the morning when i ring them up. I can honestly say the customer service from NTL is the wrost I have ever experienced. I have even emailed my error logs to tech support, as well as customer service and also the feedback form on their site twice each, i have 6 confirmation emails that they have received my email, yet they have ignored every single one of them. Its like me going into PC world, going up to the customer service desk, asking questions and getting completly ignored. That wouldnt be tollerated in a store if i was there in person, I cant see how they have the cheek to do that via email too. Lets just say i feel sorry for the person on customer service or tech support that is going to answer my call. Maybe I should ask for the manager/supervisor right away?