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Originally Posted by ianathuth
Sorry, but that is absolute B$.
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I made that statement when I was not fully concentrating and meant that Sky was giving the customer a load of B$ if they told them that.
Apparantly the poster took it the wrong way for which I apologise.
I don't know why the NTL engineer thought that it required an engineers visit to marry the card to the box in order to combat card theft as each card and box have unique identities and the engineer could only quote these numbers on the phone the same as the customer could. Very strange.