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myutopia · 05-05-2004, 19:21

Seems hard to believe that just over 5 years ago I quit NTL. I'd worked in the Newport builing "Online House" and "Caradog House" for about 18 Months and seen some really drastic down hill changes. I remember the policy of docking peoples wages if they were late by even a few minutes (although I soon realised, if I was going to be late it was better to ring in sick). The insane coming to work and having 100 calls queueing and then going home after the end of my shift and having 200 calls queueing, the vast majority were generally complaints. The CCOD's bleeping you if a call took longer than 7.5 minutes when trying to fix a technical problem. Yep you've probably heard all this before and then some. Because of this when I went with NTL I went for the basic package (Less for them to screw up).

The problem is now very soon I'm moving house. and based on their performance over 5 years ago, friends who have had problems that have taken 3 months to sort out, there stupid policy of billing you for your internet service on your credit card (although this may have changed and they haven't bothered telling me), and what I've seen in this forum and the old ntlworld.com (R.I.P), I reckon I'm probably in for a right load of hassle.

Anyway, I'm going to use this move as an opportunity to re-evaluate what package I choose and from who.

However not wishing to start a flame is there anyone out there that recommends I still use them at my new place or is it worth using someone else as I don't need the TV packages and have only a mild interest in Broadband, (the download capping kind of put's me off).

Are there any long term users that think it's improving?
Are they still **** when things are too complicated but the fact that they're cheap means your prepared to put up with the hassle?
Does anyone else think the price increases will make the gap between them and competitors smaller that people will probably want to move elsewhere for a better service.

Just trying to get a few opinions from people about the general service from NTL, is it still crap when you need them to do something.

05-05-2004, 19:21	#1
myutopia Inactive Join Date: May 2004 Posts: 16	A rod for my own back? Seems hard to believe that just over 5 years ago I quit NTL. I'd worked in the Newport builing "Online House" and "Caradog House" for about 18 Months and seen some really drastic down hill changes. I remember the policy of docking peoples wages if they were late by even a few minutes (although I soon realised, if I was going to be late it was better to ring in sick). The insane coming to work and having 100 calls queueing and then going home after the end of my shift and having 200 calls queueing, the vast majority were generally complaints. The CCOD's bleeping you if a call took longer than 7.5 minutes when trying to fix a technical problem. Yep you've probably heard all this before and then some. Because of this when I went with NTL I went for the basic package (Less for them to screw up). The problem is now very soon I'm moving house. and based on their performance over 5 years ago, friends who have had problems that have taken 3 months to sort out, there stupid policy of billing you for your internet service on your credit card (although this may have changed and they haven't bothered telling me), and what I've seen in this forum and the old ntlworld.com (R.I.P), I reckon I'm probably in for a right load of hassle. Anyway, I'm going to use this move as an opportunity to re-evaluate what package I choose and from who. However not wishing to start a flame is there anyone out there that recommends I still use them at my new place or is it worth using someone else as I don't need the TV packages and have only a mild interest in Broadband, (the download capping kind of put's me off). Are there any long term users that think it's improving? Are they still **** when things are too complicated but the fact that they're cheap means your prepared to put up with the hassle? Does anyone else think the price increases will make the gap between them and competitors smaller that people will probably want to move elsewhere for a better service. Just trying to get a few opinions from people about the general service from NTL, is it still crap when you need them to do something.